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Privacy Policy

Last Updated: 22 May 2025

At Bilal Recovery, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with us via our website: www.bilalrecovery.co.uk. We are committed to ensuring your information is secure and handled in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Bilal Recovery
📍 Leicester, East Midlands, UK
📧 Email: info@bilalrecovery.co.uk
🌐 Website: www.bilalrecovery.co.uk

We act as the Data Controller of the personal information you provide to us.

2. What Information We Collect

We may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Vehicle details (e.g., registration, make/model)

  • Location information (e.g., pickup or recovery address)

  • IP address and browser/device type (via cookies)

We do not collect or store payment card details on our website.

3. How We Collect Your Information

We collect information in the following ways:

  • When you fill in a contact form on our website

  • When you call, email, or message us directly

  • Through cookies or analytics tools when you browse our site

  • When you book or request a recovery service

4. Why We Collect Your Information

We collect your data for the following lawful purposes:

  • To respond to enquiries and provide customer support

  • To carry out recovery and roadside assistance services

  • To maintain internal records and booking history

  • To improve our services and website functionality

  • To comply with legal and regulatory obligations

We will only use your data where we have a lawful basis, such as consent, contract, or legitimate interest.

5. How We Store and Protect Your Data

We store your personal information securely using appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.

Your data will only be kept for as long as necessary to fulfil the purpose it was collected for, or as required by law (e.g., tax or legal obligations).

6. Sharing Your Information

We do not sell your personal data.

We may share your information with:

  • Trusted third-party service providers (e.g., booking software, email hosting)

  • Regulatory or law enforcement bodies if required by law

  • Recovery partners or subcontractors strictly for service fulfilment (if needed)

All third parties are contractually bound to keep your data safe and confidential.

7. Your Data Protection Rights

Under the UK GDPR, you have rights over your personal data, including:

  • The right to access the data we hold about you

  • The right to correct or update inaccurate data

  • The right to request erasure ("right to be forgotten")

  • The right to object to or restrict certain types of processing

  • The right to data portability

  • The right to withdraw your consent (if processing is based on consent)

To exercise these rights, contact us at: info@bilalrecovery.co.uk

If you are unhappy with how we handle your data, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
👉 www.ico.org.uk

8. Cookies

We use cookies on our website to improve user experience and track analytics. For more information, please see our full Cookie Policy.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on this page, with the updated date shown at the top. We recommend checking back periodically.

10. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Bilal Recovery
📍 Leicester, East Midlands, UK
📧 Email: info@bilalrecovery.co.uk

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